Various types of precision measuring instruments require periodic calibration services to be performed. This is often due to the effects of stress, elapsed time, and environmental factors. Many precision measurement instruments like the BOT-3000E are designed to compensate for the effects of change through periodic adjustments or calibrations. The BOT-3000E alerts the user when it is time to return the unit to the factory for the annual calibration and evaluation service. If the unit is not re-calibrated by the due date, a text will appear on each test result printout indicating an “out of calibration” status. Measurement data collected with an “out of calibration” instrument may be considered unreliable.

Please Note the Following to Have Your Instrument Calibrated:

• You will need to enter in your serial number of your instrument. This is required.
• Don’t forget to put the verification mass in the case with the unit.
• While in checkout, the shipping options are for Walkway Management Group, Inc. to ship your instrument back to you. You will need to arrange shipment of your instrument to us. Please place a copy of your paid order inside the case for faster service. DO NOT place locks on the case. Use plastic zip ties instead.

Important: Please ship the unit in its protective Pelican case –> Attention: “WMG Service” to our address at 400 Gerault Road Flower Mound, TX. 75028, along with the VERIFICATION MASS. PLEASE SAVE ANY TEST DATA AND REMOVE ANY LIQUIDS FROM THE KIT BEFORE SENDING TO US.

PLEASE NOTE: We no longer provide services for the obsolete BOT-3000 model.

Attention: Shipping Insurance is not included.  WMG highly recommends that you purchase shipping insurance.  We are not responsible for lost, stolen or damaged items. If you would like to add shipping insurance to your order, please reach out to info@walkwaymg.com

Repair Services

To obtain a quote for repairs, please send a request to:  info@walkwaymg.com

Note: Please be advised that all product sales are final sales.  No returns can be accepted.

*Cancelled orders will be subject to a 10% cancellation fee.